A Pattern Language for Handovers
Kei Ito (Waseda University), Joseph W. Yoder (Hillside Inc.), Hironori Washizaki, and Yoshiaki Fukazawa (Waseda University)
What is handover？
A handover is a process of transforming responsibilities and knowledge from the predecessor to the successor. Handover is a necessary activity for saving superior knowledge and skills to the organizations.
What is a pattern language for handover？
A pattern languages for handover is used to provide desirable solutions based upon known best practices. They help guide a solution for a given context and problem domain.
We originally held a handover workshop to collect data about handover experiences. Most participant recollected failures, which helped us identify concrete handover problems. By analyzing the problems, we noted their root causes and outlined them as problems and solutions.
To describe the problems and solution easily, we use Scenario
What is the purpose of this wiki site？
This wiki site introduces 25 handover solution patterns. Moreover, we introduce 24 new patterns
find in a workshop for our pattern language.
Through this wiki site, we share ideas and experiences with readers with participants, actively discuss and take the opportunity to get hints of "appropriate inheritance to leave good know-how to the company".
25 handover solution patterns
Appoint an external person if a proper person does not exist in the department.
Have the successor to imitate the predecessor's action.
Handover little by little, and enhance the handover content while working with the successor.