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*A Pattern Language for Handovers
**Kei Ito (Waseda University), Joseph W. Yoder (Hillside Inc.), Hironori Washizaki, and Yoshiaki Fukazawa (Waseda University)

**What is handover？
A handover is a process of transforming responsibilities and knowledge from the predecessor to the successor. Handover is a necessary activity for saving superior knowledge and skills to the organizations. 

**What is a pattern language for handover？
A pattern languages for handover is used to provide desirable solutions based upon known best practices. They help guide a solution for a given context and problem domain.
We originally held a handover workshop to collect data about handover experiences. Most participant recollected failures, which helped us identify concrete handover problems. By analyzing the problems, we noted their root causes and outlined them as problems and solutions. 
To describe the problems and solution easily, we use [[Scenario]].

**What is the purpose of this wiki site？
This wiki site introduces 25 handover solution patterns. Moreover, we introduce [[24 new patterns]] find in a workshop for our pattern language.
Through this wiki site, we share ideas and experiences with readers with participants, actively discuss and take the opportunity to get hints of "appropriate inheritance to leave good know-how to the company".

**25 handover solution patterns
[[Intention for responsible handover]]								
Handover is not a temporary thing. The predecessor must consider the handover to as a project.								

[[Spread of knowledge]]								
Share knowledge with related third parties.
								
[[Professional writer]]								
Ask a good writer to create handover documents.
								
[[Understandable contents]]								
Make a list to arrange it what is written in the document.

[[Update history]]								
Confirm the revision status by the update history.
								
[[Quick correspondence for the review]]								
Deal with the review immediately.
								
[[Check by other similar documents]]								
Utilize other similar documents as a framework when verifying knowledge is not omitted.
								
[[Review for the documents of handover]]								
Have third parties verify documents objectively.							

[[Timing of appointment]]							
Allow sufficient time for the handover by indicating the transfer.
							
[[Successor as capable as the predecessor]]								
Appoint successor just as capable as the predecessor.							

[[Mercenary]]								
Appoint an external person if a proper person does not exist in the department.	
							
[[Preparations for lessons of the handover]]								
Study the duties of the predecessor before the handover and make an effort to understand the responsibilities.								

[[Apprentice]]								
Have the successor to imitate the predecessor's action.
								
[[Firewall for handover]]								
Protect the successor from sudden work to support the handover.
								
[[Immediate questions on the unclear spot]]								
Immediately ask questions for clarity.
								
[[Extra-inning for completion of the handover]]								
Contact the successor to communicate information not conveyed during the handover.
								
[[Reunion for old members]]								
Gather with the predecessor to maintain a relationship.
								
[[Supporting developing successor]]								
Support the successor as they learn the post.
								
[[Neighboring excavation]]							
If there were no data in the handed over document, survey other data.

[[Witness for the knowledge]]								
Ask the person who seems to have neighboring knowledge.
								
[[Secure an emergency contact]]								
Exchange contact information with the predecesssor to keep in touch.
								
[[Questions checking the successor's understanding]]							
Check the successor's knowledge by asking questions.
								
[[Handover in a different room]]								
Move to a different room while communicating with the successor.							

[[Incremental handover]]								
Handover little by little, and enhance the handover content while working with the successor.
								
[[Mentor for successor]]								
Support the successor during the handover.	
						

#image(list.png, width=800, height=600)

*A Pattern Language for Handovers
**Kei Ito (Waseda University), Joseph W. Yoder (Hillside Inc.), Hironori Washizaki, and Yoshiaki Fukazawa (Waseda University)
http://www.washi.cs.waseda.ac.jp/
http://www.joeyoder.com/

**What is handover？
A handover is a process of transforming responsibilities and knowledge from the predecessor to the successor. Handover is a necessary activity for saving superior knowledge and skills to the organizations. 

**What is a pattern language for handover？
A pattern languages for handover is used to provide desirable solutions based upon known best practices. They help guide a solution for a given context and problem domain.
We originally held a handover workshop to collect data about handover experiences. Most participant recollected failures, which helped us identify concrete handover problems. By analyzing the problems, we noted their root causes and outlined them as problems and solutions. 
To describe the problems and solution easily, we use [[Scenario]].

**What is the purpose of this wiki site？
This wiki site introduces 25 handover solution patterns. Moreover, we introduce [[24 new patterns]] find in a workshop for our pattern language.
Through this wiki site, we share ideas and experiences with readers with participants, actively discuss and take the opportunity to get hints of "appropriate inheritance to leave good know-how to the company".

**25 handover solution patterns
[[Intention for responsible handover]]								
Handover is not a temporary thing. The predecessor must consider the handover to as a project.								

[[Spread of knowledge]]								
Share knowledge with related third parties.
								
[[Professional writer]]								
Ask a good writer to create handover documents.
								
[[Understandable contents]]								
Make a list to arrange it what is written in the document.

[[Update history]]								
Confirm the revision status by the update history.
								
[[Quick correspondence for the review]]								
Deal with the review immediately.
								
[[Check by other similar documents]]								
Utilize other similar documents as a framework when verifying knowledge is not omitted.
								
[[Review for the documents of handover]]								
Have third parties verify documents objectively.							

[[Timing of appointment]]							
Allow sufficient time for the handover by indicating the transfer.
							
[[Successor as capable as the predecessor]]								
Appoint successor just as capable as the predecessor.							

[[Mercenary]]								
Appoint an external person if a proper person does not exist in the department.	
							
[[Preparations for lessons of the handover]]								
Study the duties of the predecessor before the handover and make an effort to understand the responsibilities.								

[[Apprentice]]								
Have the successor to imitate the predecessor's action.
								
[[Firewall for handover]]								
Protect the successor from sudden work to support the handover.
								
[[Immediate questions on the unclear spot]]								
Immediately ask questions for clarity.
								
[[Extra-inning for completion of the handover]]								
Contact the successor to communicate information not conveyed during the handover.
								
[[Reunion for old members]]								
Gather with the predecessor to maintain a relationship.
								
[[Supporting developing successor]]								
Support the successor as they learn the post.
								
[[Neighboring excavation]]							
If there were no data in the handed over document, survey other data.

[[Witness for the knowledge]]								
Ask the person who seems to have neighboring knowledge.
								
[[Secure an emergency contact]]								
Exchange contact information with the predecesssor to keep in touch.
								
[[Questions checking the successor's understanding]]							
Check the successor's knowledge by asking questions.
								
[[Handover in a different room]]								
Move to a different room while communicating with the successor.							

[[Incremental handover]]								
Handover little by little, and enhance the handover content while working with the successor.
								
[[Mentor for successor]]								
Support the successor during the handover.	
						

#image(list.png, width=800, height=600)